How
Do I Place an Order ?
- Our Automated Shopping Cart System Functions on Most All of Our
Web Pages
The Shopping Cart is In Operation When You See "Add to Cart" Button
With Each Item
Click on The Shopping "Add to Cart" Button To Order Items
From These Web Pages
Adding Your First Item to the Cart Will Show Shipping Cost and
Scheduled Ship Date
IF You are Adding An Item(s) to the Cart That Does NOT Have A Shopping
Cart Button
Then Follow The Instructions Given Later in The page
How Do I Pay For My Order ?
- Payment Choice #1 (Preferred)
Pay by PayPal Online When Checking Out Through Our Shopping Cart
(Use PayPal ONLY if You Already Have A PayPal Account)
PayPal Orders Are Expected to be Paid For IMMEDIATELY
PayPal Orders Are NOT Valid and Items Are NOT Pulled From Inventory
Until Paid For
IMPORTANT PAYPAL NOTE: At Present, Paypal DOES NOT Know if you
are sending a gift.
IF The Ship to: address on your order Can't Be Changed to the Address
You Want to Ship to,
Then Tell us the Shipping Address and "NOT to Include a Receipt
in the Package"
in the "SPECIAL INSTRUCTION" Section of the Cart During
Checkout
- Payment Choice #2 - Pay By Credit
or Check Debit Card ONLINE
When Checking Out Through Our Shopping Cart - VISA, MC, DISCOVER
and Amex
Our Safe and Secure Shopping Cart Page Accepts Your Items Ordered,
Credit Card and Shipping Info
Our Americart© Shopping Cart is Scanned and Tested daily by
McAfee Secure© for Safety
Once You Have Submitted Your Information During Checkout
You Will Receive an Automated E-Mail Confirmation
- Payment Choice #3 - Postal Mail
Us A US POSTAL Money Order
ITEMS Are RESERVED for 7 Days Awaiting Payment
A US Postal Money Order Mailed To Us - NO CHECKS - (Use Your Check
Debit Card Instead?)
US Postal Money Orders ONLY - NO OTHER Brand of MONEY ORDERS Will
Be Accepted
Make Sure You Have An E-Mail Confirmation with the Total
Including Shipping Before Mailing Your Postal Money Order
Then Mail Your Postal Money Order Payable TO: Chuck Thomas Box
98189 Pittsburgh PA 15227
(Many "One Of A Kind" Items Are Available ONLY For Immediate
Purchase by Credit Card)
A Reservation is A Commitment to Purchase - Failure To Mail In
Payment
After Reserving Items Will Block Future Purchases
- Payment Choice #4 - (LEAST Desirable) Credit
or Debit Card by Telephone
We are an ONLINE Company and Orders are EXPECTED to be Placed ONLINE
The BEST Payment Choice Is To Order ONLINE AND Pay ONLINE
It Is Best For YOU and For Us To Have The Order Confirmed in Print
Plus You Receive An Email Copy of When and What You Ordered
It's Often VERY Difficult to Get Through By Phone
For YOUR Protection Calls to Us That Show "Unknown", "Out
of Area",
Have an "800" Number Caller ID, or Have the Call Information
Blocked
will NOT be Accepted - 412-885-7091 Weekdays Before NOON EDT
Frequently Asked Questions
(FAQ)
- What Options Do I Have During Checkout?
Add Insurance
Have a Printed Receipt Postal mailed to you (Optional, for Gift
Orders)
Waive the Signature Requirement for Express Orders
Use YOUR Own FEDEX Account to Ship - FEDEX Will Pickup Your Package
at Our Location
Apply A Gift Certificate You Received to the Balance In Your Cart
- Orders and Payment
It is Best To Place Your Order ONLINE Using Our Shopping Cart
It's Often VERY Difficult to Get Through by Telephone
Minimum Merchandise Order is $10 - Minimum Shipping/Handling Charge
is $2.50
We Accept Credit Cards MasterCard, VISA, DISCOVER and American
Express,
Debit and Check Cards, and PayPal PAID Orders
Payment By Postal Mail - NO CHECKS - US Postal Money Orders ONLY
NO Other Brands of Money Orders (Why Not Use Your Bank Check Card?)
The First eMail is Sent Immediately When You Click "Submit" During
Checkout,
a Second eMail Confirming Stock and Ship Date,
and a Third eMail with the Postal Confirmation Number When Your
Shipping Label is Printed
Didn't Get even ONE eMail from us After Ordering ? (You should
get THREE eMails!),
better contact us using a Different eMail address.
We Recommend Using a Reliable FREE eMail "GMAIL" account.
Sign Up at google.com
Order Status
You can Check Your Order Status by Entering the Postal Confirmation
Number
at http://www.usps.com
We eMailed you the Delivery Confirmation Number when Your Label
was Printed
Typically the package is scanned at your nearest large Postal Facility
or at the time of delivery to you. Delivery times vary from 2-10
business days
depending on your proximity to Pittsburgh, PA
and on the workload of USPS (Holidays, Natural Disasters, etc)
Tracking information is updated throughout the day, but most data
is transmitted in the afternoon or evening.
For example, if your Express Mail® package
is mailed at 10 am, you might not be able to view tracking info
until evening or early next day.
- Adding An Item that Does NOT Have
a "Add to Cart" Button
Use The Form Found at the Bottom of the Web Page that do Not Have
an "Add to Cart" Button
Add An Item That Do NOT Have An "Add To Your Shopping Cart "Button
Any Instructions for Items Entered Here, Special Instructions if
Needed
Can Be Noted Later At Time of Checkout
If You Are Paying by PayPal Wait For A Total From Us via Email
Enter The ITEM#:
Enter Description:
Enter ITEM Cost:
Enter Quantity:
- Shipping and Delivery Times
The Shipping Date is Shown When You Add Your First Item to The
Shopping Cart
Online Orders Received BEFORE 3:30pm EDT Are Shipped
Within 2 Business Days, Most Often the Next Day
US Post Office Advertised Delivery Times Are:
First Class 2-7 Days
Priority Mail 2-3 Days
Express Mail 1-2 Days
Remember When You Place Your Order, we are Located in
PITTSBURGH PA Eastern Daylight Time Zone
We Usually Ship US Postal First Class or Postal Priority Mail Depending
Upon Weight
(Heavier Items may Ship Parcel Post)
We are Shipping From Pittsburgh PA 15227 - Delivery Time is About
2-7 Days
Depending Upon Destination
If Your Package Does Not Arrive in 7 Days eMail Us For Shipping
Details
- Need it Faster?
We Can Ship US Postal Express (Most Places Delivered Overnight
- 2 Days Max)
Check Delivery times Shipping From Pittsburgh ZIP 15227 here: http://postcalc.usps.gov/
We Still Ship the Date Shown in the Cart when the Order is Placed,
but Express Mail is Faster
Shipping Express Mail is an Option You Choose in the Cart
Your Postal Carrier May REQUIRE a Signature for Express Packages
If You are not Going to be there to Sign for the Package,
Phone Your Local Post Office with the Express Confirmation Number
to Make Arrangements For Delivery or Pickup by You
Check the Express Confirmation Number we eMailed to you for Post
Office Details
Enter the Confirmation Number here http://www.usps.com
OR Use Your Own FEDEX Account - FEDEX Will Pickup Your Package
at Our Pittsburgh Location - $5.00 Handling Charge
The Above Shipping Options are Available to you During Shopping
Cart "Checkout"
- Pennsylvania Sales Tax
7% Sales Tax (Allegheny County Pittsburgh) is Added to the Total
Including Shipping
IF We Ship to a Pennsylvania Address
Food and Clothing Are Not Yet Taxed In Pennsylvania
- May I Visit Your Store When I'm
in Pittsburgh?
NO, We Do NOT Have a Storefront - Purchases are Made Only
Through Online Web Sales - NO Local Pickup
- About Our Stock
ALL of Our Sports Products Penguins, Pirates, Steelers Are LICENSED
by the Appropriate Leagues
IF The Item Is Listed On Our Web Page We Should Have It In Stock
We do NOT Backorder Items
Your Card is NOT Charged For Out of Stock Items (We will eMail
you In The Unlikely
Event An Item Listed on our webpage Out of Stock)
- Gift Certificates
Gift Certificates can be Redeemed During Shopping Cart "Check
Out"
- Memorabilia and Autographs
Since Authenticity is a Matter of Individual Opinion, We Offer
a Money Back Guarantee
on our All Our Autographed Memorabilia
for a Period of One Year from the date of purchase,
These Autographed Items Must have Included Our Certificate of Authenticity
or a Certificate by a Third Party Sold by Us.
The Original Purchase Receipt AND the Original Certificate of Authenticity
Must Be Returned Along With the Item in Question.
The Authenticity Must be Disputed in Writing by a Nationally known
Authentification Firm
and a Copy of Dispute Letter should be included with the Returned
Item.
Certificates of Authenticity are Not Transferable.
- Returns and Exchanges
WE Pay Your Return Shipping Cost To Us When The Mistake is Ours!
Otherwise You are Credited The Item Total Less 10% Restocking Fee
Less Shipping
Mail Returns and Exchanges to:
Chuck Thomas Enterprises
101 E Willock Rd
Pittsburgh PA 15227
Include a Note with Your 12 Digit order number. Indicate exchange
or Refund.
If exchange check our website for available sizes in stock,
then eMail us right away with the ITEM# plus size and color if
applicable,
so we can hold that item for you for 7 days.
You can Also apply the value of an exchange for another item on
our Website.
Your Credit Card will be Charged for any difference Including charges
for reshipping Items.
The Original Shipping Charges are Not Refundable.
Items Must Be Returned or Exchanged Within 30 Days
- Lost or Damaged
In Case of Damage - KEEP All Boxes and Packing Materials Received
With Your Order
Email us For Details On Filing an Insurance Claim
Damage Claims Should be Reported Immediately
ALL Lost and Damage Insurance Claims MUST Be Reported
to Us within 30 Days of Purchase Date
We Will NOT Ship to the Following ZIP Codes: 10036, 10017, 94102
and 94108
- Ordering From APO, AE and Outside
The United States
We Typicality Ship Tuesday and Thursday for Packages going Outside
the US,
APO and AE Destinations
(Customs Requires Us to Present the package at the Postal Counter)
NO Overseas Payments to Us by Mail
Minimum Merchandise Order is $50 To Most Countries + Shipping
Insurance On Most Overseas Shipments IS REQUIRED - IF An Insurance
Claim has to be Filed,
We may have the Postal Authorities Pay the Claim Directly to You
Items with a Total Value of Over $50 MUST Ship via Priority Mail
(Insurance is Not Permitted Using First Class)
Full Value is Declared to Customs - Some Items are Too Large or
Too Fragile
To Ship Outside The USA
We Will Inform You If Your Order Includes One of These Items
Shipping Time Outside The US is typically 7-14+ Days
- Where Don't We Ship Outside the
US?
International Shipping has increased quite a lot
A One Pound Package Shipped Priority Mail to Canada is $17.00 (See
usps.com for rates)
Some of The Overseas Locations We will NOT Ship to:
Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Bolivia,
Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon,
Cape Verde, Central African Republic, Chad, Congo, Cuba, Djibouti,
Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, India,
Indonesia,
Iran, Iraq, Italy, Jordan, Kenya, Liberia, Libya, Malaysia, Mali,
Mauritania, Morocco, Monaco, Myanmar, Niger, Nigeria, North and
South Korea, Oman, Pakistan,
Papua/New Guinea, Poland, Romania, Rwanda, Senegal,
Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan,
Syria,
Tanzania, Togo, Tunisia, Uganda, Venezuela, Yemen, and Yugoslavia
(US Service Personnel are OK)
If Your Live in One of These Countries, then Have A Friend or Relative
in the US Order From Us and then they can Ship it to You
- Waiting For Your Package To Arrive
Your Black and White Mailing Label is ALWAYS Computer Printed,
NEVER Hand Printed
So You Know What to Safely Expect, Our Return Address Will Read:
FROM: Chuck Thomas Enterprises www.chuckthomas.com PO Box
98189 Pittsburgh PA 15227,
IF Your Package Does Not Arrive in 7 Days Email Us For Shipping
Details
- Do You Give Out My eMail Address
?
NO We Do NOT - See Our Complete Privacy Policy
We Occasionally Offer Discount Promotions by eMail
In Order to Receive Promotional Discounts by eMail,
You MUST Sign Up Using the Contact Us Link
Making a Purchase does NOT Automatically Add you to Our eMail List
You MUST use the Contact Us Link to "Opt-In" to the List
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