Pittsburgh Penguin Hockey Collectibles, Steeler Collectibles, Steeler Baby Apparel, Sidney Crosby, Fleury, Mario Lemieux, Autographs and Memorabilia
How Do I Place an Order ?
  • Our Automated Shopping Cart System Functions on Most All of Our Web Pages
    The Shopping Cart is In Operation When You See "Add to Cart" Button With Each Item

    Click on The Shopping "Add to Cart" Button To Order Items From These Web Pages
    Adding Your First Item to the Cart Will Show Shipping Cost and Scheduled Ship Date
    IF You are Adding An Item(s) to the Cart That Does NOT Have A Shopping Cart Button
    Then Follow The Instructions Given Later in The page


How Do I Pay For My Order ?
  • Payment Choice #1 (Preferred)
    Pay by PayPal Online When Checking Out Through Our Shopping Cart

    (Use PayPal ONLY if You Already Have A PayPal Account)
    PayPal Orders Are Expected to be Paid For IMMEDIATELY
    PayPal Orders Are NOT Valid and Items Are NOT Pulled From Inventory Until Paid For
    IMPORTANT PAYPAL NOTE: At Present, Paypal DOES NOT Know if you are sending a gift.
    IF The Ship to: address on your order Can't Be Changed to the Address You Want to Ship to,
    Then Tell us the Shipping Address and "NOT to Include a Receipt in the Package"
    in the "SPECIAL INSTRUCTION" Section of the Cart During Checkout

  • Payment Choice #2 - Pay By Credit or Check Debit Card ONLINE
    When Checking Out Through Our Shopping Cart - VISA, MC, DISCOVER and Amex

    Our Safe and Secure Shopping Cart Page Accepts Your Items Ordered,
    Credit Card and Shipping Info

    Our Americart© Shopping Cart is Scanned and Tested daily by McAfee Secure© for Safety
    Once You Have Submitted Your Information During Checkout
    You Will Receive an Automated E-Mail Confirmation

  • Payment Choice #3 - Postal Mail Us A US POSTAL Money Order
    ITEMS Are RESERVED for 7 Days Awaiting Payment
    A US Postal Money Order Mailed To Us - NO CHECKS - (Use Your Check Debit Card Instead?)
    US Postal Money Orders ONLY - NO OTHER Brand of MONEY ORDERS Will Be Accepted
    Make Sure You Have An E-Mail Confirmation with the Total
    Including Shipping Before Mailing Your Postal Money Order
    Then Mail Your Postal Money Order Payable TO: Chuck Thomas Box 98189 Pittsburgh PA 15227
    (Many "One Of A Kind" Items Are Available ONLY For Immediate Purchase by Credit Card)
    A Reservation is A Commitment to Purchase - Failure To Mail In Payment
    After Reserving Items Will Block Future Purchases

  • Payment Choice #4 - (LEAST Desirable) Credit or Debit Card by Telephone
    We are an ONLINE Company and Orders are EXPECTED to be Placed ONLINE
    The BEST Payment Choice Is To Order ONLINE AND Pay ONLINE
    It Is Best For YOU and For Us To Have The Order Confirmed in Print
    Plus You Receive An Email Copy of When and What You Ordered
    It's Often VERY Difficult to Get Through By Phone

    For YOUR Protection Calls to Us That Show "Unknown", "Out of Area",
    Have an "800" Number Caller ID, or Have the Call Information Blocked
    will NOT be Accepted - 412-885-7091 Weekdays Before NOON EDT


Frequently Asked Questions (FAQ)
  • What Options Do I Have During Checkout?
    Add Insurance
    Have a Printed Receipt Postal mailed to you (Optional, for Gift Orders)
    Waive the Signature Requirement for Express Orders
    Use YOUR Own FEDEX Account to Ship - FEDEX Will Pickup Your Package at Our Location
    Apply A Gift Certificate You Received to the Balance In Your Cart

  • Orders and Payment
    It is Best To Place Your Order ONLINE Using Our Shopping Cart
    It's Often VERY Difficult to Get Through by Telephone
    Minimum Merchandise Order is $10 - Minimum Shipping/Handling Charge is $2.50
    We Accept Credit Cards MasterCard, VISA, DISCOVER and American Express,
    Debit and Check Cards, and PayPal PAID Orders
    Payment By Postal Mail - NO CHECKS - US Postal Money Orders ONLY
    NO Other Brands of Money Orders (Why Not Use Your Bank Check Card?)

    The First eMail is Sent Immediately When You Click "Submit" During Checkout,
    a Second eMail Confirming Stock and Ship Date,
    and a Third eMail with the Postal Confirmation Number When Your Shipping Label is Printed
    Didn't Get even ONE eMail from us After Ordering ? (You should get THREE eMails!),
    better contact us using a Different eMail address.
    We Recommend Using a Reliable FREE eMail "GMAIL" account. Sign Up at google.com
    Order Status
    You can Check Your Order Status by Entering the Postal Confirmation Number
    at http://www.usps.com
    We eMailed you the Delivery Confirmation Number when Your Label was Printed
    Typically the package is scanned at your nearest large Postal Facility
    or at the time of delivery to you. Delivery times vary from 2-10 business days
    depending on your proximity to Pittsburgh, PA
    and on the workload of USPS (Holidays, Natural Disasters, etc)
    Tracking information is updated throughout the day, but most data
    is transmitted in the afternoon or evening.
    For example, if your Express Mail® package
    is mailed at 10 am, you might not be able to view tracking info until evening or early next day.

  • Adding An Item that Does NOT Have a "Add to Cart" Button
    Use The Form Found at the Bottom of the Web Page that do Not Have an "Add to Cart" Button

    Add An Item That Do NOT Have An "Add To Your Shopping Cart "Button
    Any Instructions for Items Entered Here, Special Instructions if Needed
    Can Be Noted Later At Time of Checkout
    If You Are Paying by PayPal Wait For A Total From Us via Email

    Enter The ITEM#:
    Enter Description:
    Enter ITEM Cost:
    Enter Quantity:

  • Shipping and Delivery Times
    The Shipping Date is Shown When You Add Your First Item to The Shopping Cart
    Online Orders Received BEFORE 3:30pm EDT Are Shipped
    Within 2 Business Days, Most Often the Next Day
    US Post Office Advertised Delivery Times Are:
    First Class 2-7 Days
    Priority Mail 2-3 Days
    Express Mail 1-2 Days
    Remember When You Place Your Order, we are Located in
    PITTSBURGH PA Eastern Daylight Time Zone
    We Usually Ship US Postal First Class or Postal Priority Mail Depending Upon Weight
     (Heavier Items may Ship Parcel Post)
    We are Shipping From Pittsburgh PA 15227 - Delivery Time is About 2-7 Days
    Depending Upon Destination
    If Your Package Does Not Arrive in 7 Days eMail Us For Shipping Details

  • Need it Faster?
    We Can Ship US Postal Express (Most Places Delivered Overnight - 2 Days Max)
    Check Delivery times Shipping From Pittsburgh ZIP 15227 here: http://postcalc.usps.gov/
    We Still Ship the Date Shown in the Cart when the Order is Placed, but Express Mail is Faster
    Shipping Express Mail is an Option You Choose in the Cart
    Your Postal Carrier May REQUIRE a Signature for Express Packages
    If You are not Going to be there to Sign for the Package,
    Phone Your Local Post Office with the Express Confirmation Number
    to Make Arrangements For Delivery or Pickup by You
    Check the Express Confirmation Number we eMailed to you for Post Office Details
    Enter the Confirmation Number here http://www.usps.com

    OR Use Your Own FEDEX Account - FEDEX Will Pickup Your Package
    at Our Pittsburgh Location - $5.00 Handling Charge
    The Above Shipping Options are Available to you During Shopping Cart "Checkout"

  • Pennsylvania Sales Tax
    7% Sales Tax (Allegheny County Pittsburgh) is Added to the Total Including Shipping
    IF We Ship to a Pennsylvania Address
    Food and Clothing Are Not Yet Taxed In Pennsylvania

  • May I Visit Your Store When I'm in Pittsburgh?
    NO, We Do NOT Have a Storefront - Purchases are Made Only
    Through Online Web Sales - NO Local Pickup

  • About Our Stock
    ALL of Our Sports Products Penguins, Pirates, Steelers Are LICENSED
    by the Appropriate Leagues
    IF The Item Is Listed On Our Web Page We Should Have It In Stock
    We do NOT Backorder Items
    Your Card is NOT Charged For Out of Stock Items (We will eMail you In The Unlikely
    Event An Item Listed on our webpage Out of Stock)

  • Gift Certificates
    Gift Certificates can be Redeemed During Shopping Cart "Check Out"

  • Memorabilia and Autographs
    Since Authenticity is a Matter of Individual Opinion, We Offer a Money Back Guarantee
    on our All Our Autographed Memorabilia
    for a Period of One Year from the date of purchase,
    These Autographed Items Must have Included Our Certificate of Authenticity
    or a Certificate by a Third Party Sold by Us.
    The Original Purchase Receipt AND the Original Certificate of Authenticity
    Must Be Returned Along With the Item in Question.
    The Authenticity Must be Disputed in Writing by a Nationally known Authentification Firm
    and a Copy of Dispute Letter should be included with the Returned Item.
    Certificates of Authenticity are Not Transferable.

  • Returns and Exchanges
    WE Pay Your Return Shipping Cost To Us When The Mistake is Ours!
    Otherwise You are Credited The Item Total Less 10% Restocking Fee Less Shipping

    Mail Returns and Exchanges to:
    Chuck Thomas Enterprises
    101 E Willock Rd
    Pittsburgh PA 15227

    Include a Note with Your 12 Digit order number. Indicate exchange or Refund.
    If exchange check our website for available sizes in stock,
    then eMail us right away with the ITEM# plus size and color if applicable,
    so we can hold that item for you for 7 days.
    You can Also apply the value of an exchange for another item on our Website.
    Your Credit Card will be Charged for any difference Including charges for reshipping Items.
    The Original Shipping Charges are Not Refundable.

    Items Must Be Returned or Exchanged Within 30 Days

  • Lost or Damaged
    In Case of Damage - KEEP All Boxes and Packing Materials Received With Your Order
    Email us For Details On Filing an Insurance Claim
    Damage Claims Should be Reported Immediately
    ALL Lost and Damage Insurance Claims MUST Be Reported
    to Us within 30 Days of Purchase Date
    We Will NOT Ship to the Following ZIP Codes: 10036, 10017, 94102 and 94108

  • Ordering From APO, AE and Outside The United States
    We Typicality Ship Tuesday and Thursday for Packages going Outside the US,
    APO and AE Destinations
    (Customs Requires Us to Present the package at the Postal Counter)
    NO Overseas Payments to Us by Mail
    Minimum Merchandise Order is $50 To Most Countries + Shipping
    Insurance On Most Overseas Shipments IS REQUIRED - IF An Insurance Claim has to be Filed,
    We may have the Postal Authorities Pay the Claim Directly to You
    Items with a Total Value of Over $50 MUST Ship via Priority Mail
    (Insurance is Not Permitted Using First Class)
    Full Value is Declared to Customs - Some Items are Too Large or Too Fragile
    To Ship Outside The USA
    We Will Inform You If Your Order Includes One of These Items
    Shipping Time Outside The US is typically 7-14+ Days

  • Where Don't We Ship Outside the US?
    International Shipping has increased quite a lot
    A One Pound Package Shipped Priority Mail to Canada is $17.00 (See usps.com for rates)
    Some of The Overseas Locations We will NOT Ship to:
    Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Bolivia,
    Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon,
    Cape Verde, Central African Republic, Chad, Congo, Cuba, Djibouti,
    Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, India, Indonesia,
    Iran, Iraq, Italy, Jordan, Kenya, Liberia, Libya, Malaysia, Mali,
    Mauritania, Morocco, Monaco, Myanmar, Niger, Nigeria, North and South Korea, Oman, Pakistan,
    Papua/New Guinea, Poland, Romania, Rwanda, Senegal,
    Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Syria,
    Tanzania, Togo, Tunisia, Uganda, Venezuela, Yemen, and Yugoslavia
    (US Service Personnel are OK)
    If Your Live in One of These Countries, then Have A Friend or Relative
    in the US Order From Us and then they can Ship it to You

  • Waiting For Your Package To Arrive 
    Your Black and White Mailing Label is ALWAYS Computer Printed, NEVER Hand Printed
    So You Know What to Safely Expect, Our Return Address Will Read:
    FROM: Chuck Thomas Enterprises www.chuckthomas.com PO Box 98189 Pittsburgh PA 15227,
    IF Your Package Does Not Arrive in 7 Days Email Us For Shipping Details

  • Do You Give Out My eMail Address ?
    NO We Do NOT - See Our Complete Privacy Policy
    We Occasionally Offer Discount Promotions by eMail
    In Order to Receive Promotional Discounts by eMail,
    You MUST Sign Up Using the Contact Us Link
    Making a Purchase does NOT Automatically Add you to Our eMail List
    You MUST use the Contact Us Link to "Opt-In" to the List

CHUCK THOMAS - Shop ONLINE 24/7 - Phone M-F Before NOON EDT 412-885-7091
MASTERCARD, VISA, DISCOVER, AMERICAN EXPRESS and PayPal


Serving Pittsburgh Fans and Collectors Everywhere Since 1989
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