How
Do I Place an Order and Frequently Ask Questions (FAQ)?
Our Automated
Shopping Cart System Functions on Most All of Our Web Pages
The Shopping Cart is In Operation When You See "Add to Cart" Button
With Each Item
"
"
Click on This Shopping Cart Button To Order Items From These Web Pages
Adding Your First Item to the Cart Will Show Shipping Cost and Scheduled Ship
Date
IF You are Adding An Item(s) to the Cart That Does NOT Have A Shopping Cart
Button
Then Follow The Instructions Below in the "Frequently Asked Questions":
How
Do I Pay For My Order ?
What Options Do I Have During
Checkout
?
- Add Insurance
- Have a Printed Receipt Postal mailed to you (Optional, for Gift
Orders)
- Use YOUR Own FEDEX Account to Ship - FEDEX Will Pickup Your Package
at Our Location
- Apply A Gift Certificate You Received to the Balance In Your Cart
Frequently
Asked Questions (FAQ)
Orders and Payment
It is Best To Place Your Order ONLINE Using Our Shopping
Cart - It's Often VERY Difficult to Get Through by Telephone
Minimum Merchandise Order is $10 - Minimum Shipping/Handling Charge is
$2.50
We Accept Credit Cards MasterCard, VISA, DISCOVER and
American Express, Debit and Check Cards, and PayPal PAID Orders
Payment By Postal Mail -
NO CHECKS - US Postal Money Orders
ONLY - NO Other Brands of Money Orders (Why
Not Use Your Bank Check Card or Buy a Refillable VISA Card at Walmart?)
The First
eMail is Sent Immediately When You Click "Submit" During Checkout,
a Second eMail Confirming Stock and Ship Date,
and a Third eMail with the Postal Confirmation Number When Your Shipping Label
is Printed
Didn't Get even ONE eMail from us After Ordering ? (You should get THREE eMails!),
better contact us using a Different eMail address.
We Recommend Using a Reliable FREE eMail "GMAIL" account. Sign Up
at google.com
Order Status
You can Check Your Order Status by Entering the Postal Confirmation Number at
http://www.usps.com
We eMailed you the Delivery Confirmation Number when Your
Label was Printed
Typically the package is scanned at your nearest large Postal Facility or at
the time of delivery to you.
Delivery times vary from 2-10 business days depending on your proximity to Pittsburgh,
PA and on the workload of USPS (Holidays, Natural Disasters, etc)
Tracking information is updated throughout the day, but most data is transmitted
in the afternoon or evening. For example, if your Express Mail® package
is mailed at 10 am, you might not be able to view tracking info until evening
or early next day.
Adding An Item that Does NOT Have a "Add
to Cart" Button
Use The Form
Below Found at the Bottom of the Web Page that does Not Have an "Add to
Cart" Button
Add An Item
That Do NOT Have An "Add To Your Shopping
Cart "Button
Any Instructions for Items Entered Here, Special Instructions if Needed
Can Be Noted Later At Time of Checkout
If You Are Paying by PayPal Wait For A Total From Us via Email
|
Shipping and Delivery Times
The Shipping Date is Shown When You Add Your First
Item to The Shopping Cart
Online Orders Received BEFORE
3:30pm EDT Are Shipped
Within 2 Business Days, Most Often the Next Day
US Post Office Advertised Delivery Times Are:
First Class 2-7 Days
Priority Mail 2-3 Days
Express Mail 1-2 Days
Remember When You Place Your Order, we are Located in PITTSBURGH PA Eastern
Daylight Time Zone
We Usually Ship US Postal First Class or Postal Priority
Mail Depending Upon Weight (Heavier Items may Ship Parcel Post)
We are Shipping From Pittsburgh PA 15227 -
Delivery Time is About 2-7 Days Depending Upon Destination
If Your Package Does Not Arrive in 10 Days eMail Us For Shipping Details
Need it Faster?
We Can Ship US Postal Express (Most Places Delivered Overnight - 2 Days Max -
Check Delivery times Shipping From Pittsburgh ZIP 15227 here: http://postcalc.usps.gov/
We Still Ship the Date
Shown in the Cart when the Order is Placed, but Express Mail is Faster-Exact Express
Ship Charge Depends on Weight and Size
Typical Additional Delivery
Charge is typically $20
Your Postal Carrier May REQUIRE
a Signature for Express Packages
If You are not Going to be Home, Call Your Local Post Office with the Express
Confirmation Number to
Make Arrangements For Delivery or Pickup by You
Check the Express Confirmation Number we eMailed to you for Post Office Details
- Enter the Confirmation Number here http://www.usps.com
OR Use Your Own FEDEX Account - FEDEX Will Pickup Your Package at Our Pittsburgh
Location - $5.00 Handling Charge
The Above Shipping Options are Available to you During Shopping Cart "Checkout"
Pennsylvania Sales Tax
7% Sales Tax (Allegheny County Pittsburgh) is Added to
the Total Including Shipping IF We Ship to a Pennsylvania Address
Food and Clothing Are Not Yet Taxed In Pennsylvania
May I Visit Your Store When
I'm in Pittsburgh?
NO, We Do NOT Have a Storefront - Purchases are Made Only
Through Online Web Sales - NO Local Pickup
About Our Stock
ALL of Our Sports Products Penguins, Pirates and
Steelers Are LICENSED by the Appropriate Leagues
IF The Item Is Listed On Our Web Page We Should Have It In Stock - We do NOT Backorder
Items
Your Card is NOT Charged For Out of Stock Items
(We will eMail you In The Unlikely Event An Item Listed on our webpage Out of
Stock)
Gift Certificates
Gift Certificates can be Redeemed During Shopping Cart "Check Out"
Memorabilia and Autographs
Since Authenticity is a Matter of Individual Opinion, We
Offer a Money Back Guarantee on our All Our Autographs and Memorabilia,
that Include a Certificate of Authenticity, for a Period of One Year from the
date of purchase.
The Original Purchase Receipt AND the Original Certificate of Authenticity Must
Be Returned Along With the Item in Question.
The Authenticity
Must be Disputed in Writing by a Nationally known Authentification Firm and a
Copy of This Letter should be included with the Returned Item.
Certificates of Authenticity are Not Transferable.
Returns and Exchanges
WE Pay Your Return Shipping Cost To Us When
The Mistake is Ours!
Otherwise You are Credited The Item Total Less 10% Restocking Fee Less Shipping
Mail
Returns and Exchanges to:
Chuck Thomas Enterprises
101 E Willock Rd
Pittsburgh PA 15227
Include
a Note with Your 12 Digit order number. Indicate exchange or Refund. If exchange
check our website for available sizes in stock,
then eMail us right away with the ITEM# plus size and color if applicable, so
we can hold that item for you for 7 days.
You can Also apply the value of an exchange for another item on our Website.
Your Credit Card will be Charged for any difference Including charges for reshipping
Items. The Original Shipping Charges are Not Refundable.
Items Must Be Returned or Exchanged Within
30 Days
Lost or Damaged
In Case of Damage - KEEP All Boxes and Packing
Materials Received With Your Order
Email us For Details On Filing an Insurance Claim
Damage Claims Should be Reported Immediately
ALL Lost and Damage Insurance Claims MUST Be Reported to Us within 30 Days of
Purchase Date
We Will NOT Ship to the Following ZIP Codes: 10036, 10017, 94102 and 94108
Ordering From APO, AE and Outside The United States
We Typicality Ship Tuesday and Thursday for Packages going Outside the US, APO
and AE Destinations (Customs Requires Us to Present the package at the Postal
Counter)
NO Overseas Payments by Mail
Minimum Merchandise Order is $50 To Most Countries
+ Shipping
Insurance On Most Overseas Shipments IS REQUIRED - IF An Insurance Claim
has to be Filed, We may have the Postal Authorities Pay the Claim Directly to
You
Items with a Total Value of Over $50 MUST Ship via Priority Mail (Insurance
is Not Permitted Using First Class)
Full Value is Declared to Customs - Some Items are Too Large or Too Fragile
To Ship Outside The USA
We Will Inform You If Your Order Includes One of These Items - Shipping Time
Outside The US is typically 7-14+ Days
International Shipping has increased quite a bit - A One Pound Package Shipped
Priority Mail to Canada is $17.00 (See usps.com for rates)
Some of The Overseas Locations We will NOT Ship to are (US Service Personnel
OK) Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Bolivia,
Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde,
Central African Republic, Chad, Congo, Cuba, Djibouti,
Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, India, Indonesia,
Iran, Iraq, Italy, Jordan, Kenya, Liberia, Libya, Malaysia, Mali,
Mauritania, Morocco, Myanmar, Niger, Nigeria, North and South Korea, Oman, Pakistan,
Papua/New Guinea, Poland, Romania, Rwanda, Senegal,
Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Syria,
Tanzania, Togo, Tunisia, Uganda, Venezuela, Yemen, and Yugoslavia
If Your Live in One of These Countries,
then Have A Friend or Relative in the US Order From Us and then they can Ship
it to You
Waiting For Your Package To Arrive
Your Black and White Mailing Label is ALWAYS
Computer Printed, NEVER Hand Printed
Our Return Address Will Read: FROM: Chuck Thomas Enterprises www.chuckthomas.com
PO Box 98189 Pittsburgh PA 15227, so You Know What to Safely
Expect !
IF Your Package Does Not Arrive in 7 Days Email Us For Shipping Details
Do You Give Out My eMail Address ?
NO We Do NOT - See Our Complete Privacy Policy Here: Privacy
Policy
Our
eMail Address 
We
occasionally offer Promotions or Discount Coupons by eMail
In
Order to Receive Promotional Discounts by eMail, You MUST
Sign Up Using the Link Below - Making a Purchase does NOT Automatically Add
you to
Our eMail List - You MUST use the Link Below to "Opt-In" to the List
Have
a Question or Want to Be Added or Removed From Our Mailing List ? - Contact
Us
SMART Shoppers Are the
FIRST to Know When NEW Items Are Placed on Our WebSite - They Check Our Twitter
Updates !
CHUCK THOMAS - Shop ONLINE 24/7 - Phone M-F Before NOON
EDT 412-885-7091
MASTERCARD, VISA, DISCOVER, AMERICAN EXPRESS and PayPal
Serving
Pittsburgh Fans and Collectors Everywhere Since 1989
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