How Do I Place
an Order ?
Our Automated Shopping Cart System Functions on Most All of Our Web
Pages
The Shopping Cart is In Operation When You See Add to Cart Button' 
Click on The ' Add to Cart Button' To Buy Items From These Web Pages
Adding Your First Item to the Cart Will Show Shipping Cost and Scheduled
Ship Date
IF You are Adding An Item(s) to the Cart That Does NOT Have A Shopping
Cart Button
Then Follow The Instructions Given Later in This page
Types
of Payments
Payment Choice #1 (Preferred) - Pay
by PayPal When Checking Out ONLINE
Through Our Shopping Cart - You Must have a REGISTERED Paypal Account
(Credit Card on File)
IMPORTANT PAYPAL NOTE: At Present, Paypal DOES NOT Tell Us if you
are sending a gift.
Tell Us it is a Gift and NOT to Include a Receipt in the Package
in the SPECIAL INSTRUCTION Section of the Cart During Checkout
Payment Choice #2 - Pay By Credit or
Check Debit Card ONLINE
When Checking Out Through Our Shopping Cart - VISA, MC and DISCOVER
We NO LONGER Accept American Express
(You can Still Pay with Your AMEX Card Using Paypal)
Our Secure Shopping Cart Page Accepts Your Items Ordered, Credit
Card and Shipping Info
Our Americart© Shopping Cart is Scanned and Tested daily by
McAfee Secure© for Safety
Once You Have Submitted Your Information During Checkout
You Will Receive an Automated eMail Confirmation
Payment Choice #3 - Postal Mail Us A
US POSTAL Money Order
ITEMS Are RESERVED for 7 Days Awaiting Payment
A US Postal Money Order Mailed To Us - NO CHECKS - (Use Your Check
Debit Card Instead?)
US Postal Money Orders ONLY - NO OTHER Brand of MONEY ORDERS Will
Be Accepted
Make Sure You Have An eMail Confirmation with the Total
Including Shipping Before Mailing Your Postal Money Order
(Many One Of A Kind Items Are Available ONLY For Immediate Purchase
by Credit Card)
A Reservation is A Commitment to Purchase - Failure To Mail In Payment
After Reserving Items Will Block Future Purchases
Payment Choice #4 - (LEAST Desirable) Credit
or Debit Card by Telephone
We are an ONLINE Company and Orders are EXPECTED to be Placed ONLINE
The BEST Payment Choice Is To Order ONLINE AND Pay ONLINE
It Is Best For YOU and For Us To Have The Order Confirmed in Print
Plus You Receive An eMailed Copy of When and What You Ordered
It's Often VERY Difficult to Get Through By Phone
For YOUR Protection Phone Calls to Us That Show Unknown, Out of Area,
an 800, 866, 877, 888 Number, No Caller ID, or Have the Caller Information
Blocked
will NOT be Accepted - 412-885-7091
Frequently
Asked Questions (FAQ)
What
Options Do I Have During Checkout?
Add Insurance
Have a Printed Receipt Postal mailed to you (Optional, for Gift Orders)
Choose NOT to have A Receipt Enclosed in the Package
Require a Signature to Accept the Package
Use YOUR Own FEDEX Account to Ship - FEDEX Will Pickup Your Package
at Our Location
Apply A Gift Certificate You Received to the Balance In Your Cart
Does Your Website Support Secure Ordering ?
Yes it Does... When you Click the Checkout Button to Enter Your Credit
Card information,
Notice that the website in the Address bar at the top of the page
will now have
an 's' after the http and now reads https:// - this Indicates a secure
Site
Orders and Payment
Minimum Merchandise Order is $10 - Minimum Shipping/Handling Charge
is $2.50
IF Your Total Merchandise Order is UNDER $10, then a $5.00 'Small
Order Fee' is Added to the Cart
(If you order additional merchandise, the $5.00 'Small Order Fee'
is Removed)
We Accept Credit Cards MasterCard, VISA, DISCOVER, Debit and Check
Cards and PayPal
Payment By Postal Mail - NO CHECKS - US Postal Money Orders ONLY
NO Other Brands of Money Orders (Why Not Use Your Bank Check Card?)
An eMail is Sent Immediately When You Click Process Order or Submit
During Checkout,
Often a Second eMail Confirming Stock and Ship Date,
and an Additional eMail with the Postal Tracking Number(s) When Your
Shipping Label is Printed
Didn't Get even ONE eMail from us After Ordering ? Send us a Question
Using Our
'Contact Us' Link Found on the Left Side of the Every Page on the
Floating Menu
We Recommend Using a Reliable FREE eMail GMAIL account. Sign Up at
google.com
Order Status
You can Check Your Order Shipping Status by Entering the Postal Tracking
Number(s)
at http://www.usps.com
We eMailed you the Postal Tracking Number(s) when Your Label was
Printed
Typically the package is scanned at your nearest large Postal Facility
or at the time of delivery to you. Delivery times vary from 2-10
business days
depending on your proximity to Pittsburgh, PA
and on the workload of USPS (Holidays, Natural Disasters, etc)
Tracking information is updated throughout the day, but most data
is transmitted in the evening.
For example, if your Express Mail® package
is mailed at 10 am, you might not be able to view tracking info until
evening or early next day.
Adding An Item that Does
NOT Have a Add to Cart Button
Use The Form Found at the Bottom of the Web Page that do Not Have
an Add to Cart Button
Add An Item That Do NOT Have An Add To Your Shopping Cart Button
Any Instructions for Items Entered Here, Special Instructions if
Needed
Can Be Noted Later At Time of Checkout
If You Are Paying by PayPal Wait For A Total From Us via eMail
Enter The ITEM#:
Enter Description:
Enter ITEM Cost:
Enter Quantity:
Delivery
and Shipping Times
Our Ship Date is Shown When You Add Your FIRST Item to
the Shopping Cart
Remember Time Zone Differences When Ordering, We are Located in the
Eastern Time Zone
If you order during the Late Evening Hours Your Package Can Sometimes
be Shipped the Next Day
(This is Determined by When The Post Offices Picks Up Our Packages
which is Typically before 9am)
US Post Office Estimated Delivery Times for Inside the US Are:
First Class 2-7 Days
Priority Mail 2-3 Days
Express Mail 1-2 Days
Ship
Postal Express or Use Your Own FEDEX Account
Need it Faster?
We Can Ship US Postal Express (Most Places Delivered Overnight -
2 Days Max)
Check Delivery times Shipping From Pittsburgh ZIP 15227 here: http://postcalc.usps.gov/
We Still Ship the Date Shown in the Cart when the Order is Placed,
but Express Mail is Faster
Shipping Express Mail is an Option You Choose in the Cart
You can Choose to REQUIRE A Signature to Accept the Package, An Option
During Checkout
Check the Express Tracking Number we eMailed to you for Post Office
Details
Enter the Tracking Number here http://www.usps.com
OR Use Your Own FEDEX Account - There is a $5.00 Handling Charge
FEDEX Will Pickup Your Package at Our Pittsburgh Location
(The Ship Charge in the Cart will be Refunded)
The Above Shipping Options are Available to you During Shopping Cart
Checkout
Pennsylvania
Sales Tax
7% Sales Tax (State and Allegheny County Pittsburgh) is Added to
the Total Including Shipping
ONLY IF We Ship to a Pennsylvania Address - Food and Clothing Are
Not Yet Taxed In PA
Store
Hours
May I Visit Your Store When I'm in Pittsburgh? - NO, We Do NOT Have
a Storefront
Purchases are Made Only Through Online Web Sales 24 Hours a Day -
NO Local Pickup
Have a Question? - How to Contact Us
Click the 'Contact
Us' Button on the Left Hand side Floating Menu of Each Web page
(VERY Difficult to get Through
by Phone)
I Have Collectibles to Sell - How Do I Do That ?
We Sometimes Buy PITTSBURGH Sports Collectibles and Rolling Rock
Beer Collectibles
They MUST be Pittsburgh Sports Collectibles
We Do Not Deal in Other Teams or Players from other Teams
NO Sports cards - We Don't Deal in Sports Cards
ROLLING ROCK - If you Have Quantities of NEW Tee Shirts, Sweat Shirts,
Caps, Koozies, Tap Handles
or Other LICENSED and NEW Latrobe Brewery Rolling Rock Beer Merchandise
For Sale,
We Would Like to Hear From You
NO Cans, NO Reproductions or Items NOT Authorized by Rolling Rock
or Anheuser Busch
NO Breakables or Hard to Ship Items Such as:
Mirrors, Neon Signs, Chalk Statues, Thermometers, Guitars, Bicycles
etc
CLICK On the Contact
Us Button on the Side Menu on the Left of the Page
Tell Us Your Zip Code, Then List the Items, Condition, Quantities
and Price you are asking
See What we Currently Buying Here '
We Are Buying'
What is My Item Worth
?
We Gladly Answer Questions About Your Order and About the Items WE
Have for Sale
Due to The High Volume of Orders We Receive by eMail,
We NO Longer Are Able to Offer Opinions or Appraisals of Your Items
There are Too many variables involved to determine an accurate value
without
personally examining the item
You can get an idea of the value of your item by comparing it to
similar items on our pages
We NO Longer Answer Questions Such as What is My Item Worth?,
What Can You Tell Me About My Item?,
Can you get me.... , I'm looking for...?, Do you think you'll be
getting.....?
Backorders
- About Our Stock
ALL of Our Sports Products Penguins, Pirates, Steelers and Rolling
Rock Are LICENSED
by the Appropriate Leagues and Licensed Holders
IF The Item Is Listed On Our Web Page We Should Have It In Stock
We do NOT Backorder Items
Your Card is NOT Charged For Out of Stock Items
(We will eMail you In The Unlikely Event An Item Listed on our webpage
Out of Stock)
Gift Certificates
Gift Certificates are good for ONE Year can be Redeemed During Shopping
Cart Check Out
Autograph
and Memorabilia Certificates
Since Authenticity is a Matter of Individual Opinion, We Offer a
Money Back Guarantee.
IF the Autographed Item Sold by us is Certified by PSA/DNA, GAI or
ACE Authentication Services
then It may be returned Within 30 Days from the Date of Purchase
for a Refund.
IF the Autographed Item is Certified by a Letter from Chuck Thomas
Enterprises and is Disputed
by Either PSA/DNA or ACE Authentication Services it Can be Returned
for a Refund Within 60 Days from the date of purchase.
These Disputed Autographed Items Must Include The Original Purchase
Receipt AND
the Original Certificate of Authenticity from Chuck Thomas Enterprises
BOTH Must Be Returned Along With the Item in Question, with a copy
of the Letter Disputing the Item.
The Authenticity Must be Disputed in Writing by either PSA/DNA or
ACE Authentication Services
Personalized Certificates of Authenticity are Not Transferable.
Returns
and Exchanges
Include a Note in Your Return Package with your 12 Digit order number.
Indicate Exchange or Refund.
If Exchanging check our website for available sizes in stock,
Notify us right away Using the Contact
Link with the ITEM# plus size and color if applicable,
so we can hold that item for you for 7 days.
You can Also apply the value of an exchange for another item on our
Website.
Your Credit Card will be Charged for any difference Including charges
for reshipping Items.
The Original Shipping Charges are Not Refundable.
Items Must Be Returned or Exchanged Within 30 Days
Mail Returns and Exchanges to:
Chuck Thomas Enterprises
101 E Willock Rd
Pittsburgh PA 15227
WE Pay Your Return Shipping Cost To Us When The Mistake is Ours!
Otherwise You are Credited The Item Total Less 10% Restocking Fee
Less Shipping
Lost
or Damaged Packages
What if I Don't Receive My Order ?
The Good News is that Most All Packages We Ship Make it to their
Destination Without Any Issues
Occasionally Packages Get Lost or are Delivered to an Incorrect Address
If this Happens, eMail Us Using the Contact Link so we Are Aware
of the Situation
We Will Investigate Where your Package May Be and Let You know What
Happened
If you Purchased Insurance: Damage Claims Should be Reported Immediately
KEEP All Damaged Items Received With Your Order
Lost and Damage Insurance Claims MUST Be Reported to Us within 30
Days of Purchase Date
eMail us For Details On Filing an Insurance Claim
Postal Regulations Require a 30 day Waiting Period Before a Claim
is Filed for Lost Packages
A Signature to Receive a Package is Your Choice (Unless the item
is a Higher Value and we require it)
You have the Option of Requiring Signature Confirmation for Delivery
During Checkout
Ordering
From Outside The United States and APO and AE Addresses
APO and AE Destinations are OK - THANK YOU For Serving
We Require a Minimum of $50.00 in Merchandise for Some Countries
Insurance On Some Overseas Shipments IS REQUIRED - IF An Insurance
Claim has to be Filed,
We may have the Postal Authorities Pay the Claim Directly to You
Full Value is Declared to Customs - (Do Not Ask Us to Mark the Package
as a 'Gift')
Some Items are Too Large or Fragile To Ship Outside The USA
We Will Tell You If Your Order Includes One of These Items
How Much Does it Cost to Ship Outside the US ?
Add the Item to the Cart. Choose Your Country from the Drop Down
Menu
Choose USPS First Class Int'l (International) or USPS Priority Mail
Int'l (International)
(you Can change this later)
The Cart will Show you the Ship cost (You are Under NO Obligation
to buy at this Point)
How Long Does it take for my order to arrive ?
Shipping Times can be found at the US Postal Web Site http://usps.com
Enter Zip 15227 (Pittsburgh PA) as the Ship Zip Code and Your Postal
Code as the Destination
If Your Package does Not arrive within the suggested Guidelines,
it's Best to Check with your
Local Post Office. Customs Might be Holding Your Package
Where Don't We Ship ?
We Will NOT Ship to the Following US ZIP Codes: 10036, 10017, 94102
and 94108
Some of The Overseas Locations We will NOT Ship to are:
Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Bolivia,
Bosnia,
Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon,
Cape Verde, Central African Republic, Chad, China, Congo, Cuba, Djibouti,
Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, India,
Indonesia,
Iran, Iraq, Italy, Jordan, Kenya, Liberia, Libya, Malaysia, Mali,
Mauritania, Morocco, Monaco, Myanmar, Niger, Nigeria, North and South
Korea,
Oman, Pakistan, Papua/New Guinea, Poland, Romania, Rwanda, Senegal,
Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan,
Syria,
Tanzania, Togo, Tunisia, Uganda, Venezuela, Yemen, and Yugoslavia
(US Service Personnel APO and AE Addresses are OK - THANK YOU for
Serving)
If Your Live in One of These Countries, and Want to Buy From Us,
then Have A Friend or Relative in the US Order From Us and then they
can Ship it to You
Waiting For Your Package
To Arrive
Your Black and White Mailing Label is ALWAYS Computer Printed, NEVER
Hand Printed
So You Know What to Safely Expect, Our Return Address Will Read:
FROM: Chuck Thomas Enterprises www.chuckthomas.com PO Box 98189 Pgh
PA 15227
How Long Does it take for my package to Arrive?
Check the http://usps.com website Shipping from Pittsburgh PA 15227
to your ZIP Code
Do You Give Out My eMail
Address ?
NO We Do NOT - See Our Complete Privacy Policy
We Occasionally Offer Discount Promotions by eMail
FREE
GIFT !
