Pittsburgh Penguin Hockey Collectibles, Steeler Collectibles, Steeler Baby Apparel, Sidney Crosby, Fleury, Mario Lemieux, Autographs and Memorabilia

How Do I Place an Order and Frequently Ask Questions?

Our Automated Shopping Cart System Functions on Most of Our Web Pages
The Shopping Cart is In Operation When You See "Add to Cart" Button With Each Item
""

Click on This Shopping Cart Button To Order Items From These Web Pages
Adding Your First Item to the Cart Will Show The Scheduled Shipping Date

IF You are Ordering An Item(s) That Does NOT Have A Shopping Cart Button
Then Follow The Instructions Below:

E-mail Us A List of Items You Want To Order Along With Your Zip Code, We Will
Return Your E-mail With The Total Including Shipping

Continue On IF You Have Already Received An E-mail From Us Confirming Stock and Total Charges,
If NOT E-mail Us For Availability and Total Charges To Include Possible Taxes and Shipping

How Do I Pay For My Order ?

What Options Do I Have During Checkout ?

Frequently Asked Questions (FAQ)

Orders and Payment
It is Best To Place Your Order ONLINE Using Our Shopping Cart - It's Often VERY Difficult to Get Through by Telephone
Minimum Merchandise Order is $10 - Minimum Shipping/Handling Charge is $2.50

We Accept Credit Cards MasterCard, VISA, DISCOVER and American Express, Debit and Check Cards, and PayPal PAID Orders
Payment By Postal Mail - NO CHECKS - US Postal Money Orders ONLY - NO Other Brands of Money Orders (Why Not Use Your Bank Check Card or Buy a Refillable VISA Card at Walmart?)
An Automated Email is Sent Immediately When Your Online Cart Order is Placed, a 2ND Email Confirming Stock and Ship Date, and a 3RD Email with the Postal Confirmation Number
Didn't Get even ONE Email from us ? (Remember you should get THREE Emails!), better contact us using a Different Email address - We Recommend Using a FREE Email account at yahoo.com

Shipping and Delivery Times
The Shipping Date is Shown When You Add Your First Item to The Shopping Cart
Online Orders Received BEFORE 4 pm EDT Are Shipped Within 2 Business Days, Most Often the Next Day - Remember When Your Order, We are Located in PITTSBURGH PA Eastern Time Zone

We Usually Ship US Postal First Class or Postal Priority Mail Depending Upon Weight  (Heavier Items may Ship Parcel Post OR UPS)
 

We are Shipping From Pittsburgh PA 15227 - Delivery Time is About 2-7 Days Depending Upon Destination
If Your Package Does Not Arrive in 10 Days Email For Shipping Details

Need it Faster?
We Can Ship US Postal Express (Most Places Delivered Overnight - 2 Days Max -
Check Delivery times Shipping From Pittsburgh ZIP 15227 here: http://postcalc.usps.gov/
We Still Ship the Date Shown when You Place your Order, but Express Mail is Faster-Exact Express Ship Charge Depends on Weight and Size
Typical Additional Delivery Charge is typically $18
NOTE: Your Postal Carrier May REQUIRE a Signature for Express Packages
If You are not Going to be Home, Call Your Local Post Office with the
Express Confirmation Number to Make Arrangements For Delivery or Pickup by You
Check the Express Confirmation Number we Emailed to you for Post Office Details - Enter the Confirmation Number here http://www.usps.com


OR Use Your Own FEDEX Account - FEDEX Will Pickup Your Package at Our Pittsburgh Location - $3.00 Handling Charge
Shipping Options are Available to you When you "Checkout"


Pennsylvania Sales Tax
7% Sales Tax (Allegheny County Pittsburgh) is Added to the Total Including Shipping IF We Ship to a Pennsylvania Address
Food and Clothing Are Not Yet Taxed In Pennsylvania


Can I Visit Your Store When I'm in Pittsburgh?
NO, We Do NOT Have a Storefront - Purchases are Made Only Through Online Web Sales - NO Local Pickup

About Our Stock

IF The Item Is Listed On Our Web Page We Should Have It In Stock - We do NOT Backorder Items
Your Card is NOT Charged For Out of Stock Items (We will Email In The Unlikely Event An Item Listed on our webpage Out of Stock)
Gift Certificates can be Redeemed when you "Checkout"

Returns
WE Pay Your Return Shipping Cost To Us When The Mistake is Ours!
Otherwise You are Credited The Item Total Less 10% Restocking Fee Less Shipping
Items Must Be Returned or Exchanged Within 30 Days to: Chuck Thomas Enterprises PO Box 98189 Pittsburgh PA 15227

Lost or Damaged
In Case of Damage - KEEP All Boxes and Packing Materials Received With Your Order
Email us For Details On Filing an Insurance Claim
Damage Claims Should be Reported Immediately
ALL Lost and Damage Insurance Claims MUST Be Reported to Us within 30 Days of Purchase Date


Ordering From Outside The United States
NO Overseas Payments by Mail
Minimum Order is $50 To Most Countries + Shipping
Insurance On Most Overseas Shipments IS REQUIRED - IF An Insurance Claim has to be Filed, We may have the Postal Authorities Pay the Claim Directly to You
Full Value is Declared to Customs - Some Items are Too Large or Too Fragile To Ship Outside The USA
We Will Inform You If Your Order Includes One of These Items - Shipping Time Outside The US is typically 7-14+ Days

Waiting For Your Package To Arrive 
Your Black and White Mailing Label is ALWAYS Computer Printed, NEVER Hand Printed
Our Return Address Will Read: FROM: Chuck Thomas Enterprises   www.chuckthomas.com   PO Box 98189   Pittsburgh PA 15227, so You Know What to Safely Expect !
IF Your Package Does Not Arrive in 7 Days Email Us For Shipping Details

Do You Give Out My Email Address ?
NO We Do NOT - See Our Complete Privacy Policy Here: Privacy Policy


EMail
Have a Question or Comment ? - Contact Us

CHUCK THOMAS - Shop ONLINE 24/7 - Phone M-F Before NOON EDT 412-885-7091
MASTERCARD, VISA, DISCOVER, AMERICAN EXPRESS and PayPal

Credit Cards  PayPal
Pittsburgh Sports Regionals Our Specialty
Serving Collectors of Pittsburgh items Since 1989
Our Pages Our Best Viewed with The FREE Firefox Internet Browser


Penguin Hockey | Steeler Football | Pirate Baseball | Pitt | Rolling Rock
Autographs | Gift Certificates | How To Order-FAQ <<< You Are Now On This Page | Home

Copyright © 1997-2008 Chuck Thomas Enterprises All Rights Reserved
Trademarks, Brands and Logos Presented Are The Property of Their Respective Owners